Shipping, returns and warranty.
How your watch reaches you, how to return it and what its warranty covers.
Shipping
Insured and signed for, worldwide, in the walnut case.
Taxes and customs
Prices do not include taxes or customs duties. They are paid by whoever receives the watch, under the rules of their country.
Returns
You have fourteen days from delivery to return an unworn watch in its full packaging. To request a return, write to service@auret.com. Return shipping is at your expense; we recommend sending it insured.
Two-year warranty
Two years on the movement from the date of purchase, valid in any country, with repair centres in Switzerland, Italy and Colombia. It covers manufacturing defects and mechanical faults of the movement under normal use. It does not cover knocks, incorrect use, wear, or damage to the case, crystal, crown, strap or clasp.